As of Nov. 14, 2025, Coinbase India customers could deposit rupees, but INR withdrawals remained unavailable because of an outage at the exchange’s banking partner.
- Coinbase first reported the issue on Nov. 9 and gave no estimate for a fix.
- The company said rupee deposits, UPI deposits and bank linking still worked.
- Coinbase advised customers not to submit new withdrawal requests.
- Its India policy restricts crypto sends for customers who add a bank account.
In a Nov. 14 update on X, Coinbase India said the outage affected the banking partner’s payouts for all its clients, not just Coinbase. The company did not name the bank or explain what caused the disruption.
“INR withdrawals are temporarily unavailable due to an outage at our banking partner, ” Coinbase India said.
Coinbase first reported the issue at 3:07 a.m. PST on Nov. 9, or 4:37 p.m. in India. Its initial notice warned that several services might be affected. An update at 19:49 PST narrowed the reported impact to INR withdrawals.
The company said customer funds were safe and its team was working with the bank “around the clock” to restore withdrawals. That was Coinbase’s assurance about the funds, but customers still could not cash out through the affected route. The company gave no estimate for when withdrawals would resume.
Deposits Continued, but Withdrawals Did Not
Coinbase said customers could still deposit rupees, including through the Unified Payments Interface (UPI), and link bank accounts. Its payment guidance lists the Immediate Payment Service (IMPS) for cash deposits and withdrawals, with a maximum of 500, 000 rupees per transaction. UPI is listed for deposits of up to 100, 000 rupees per transaction per day, but not for cash withdrawals.
Users on X asked why deposits still worked when withdrawals did not. Some also asked Coinbase to enable crypto transfers as an alternative. Coinbase did not explain why incoming payments remained available, announce a temporary crypto-transfer option or offer compensation.
The company advised customers not to submit new withdrawal requests while the disruption continued, warning that requests might fail or remain pending. Customers still had no confirmed timeline for when they could withdraw rupees.
Crypto Transfers Were Not a Clear Workaround
Coinbase’s India help page says that adding a bank account permanently disables crypto sends to other customers, wallets or exchanges. Removing the bank account does not restore the ability to send crypto. Customers can still trade and receive crypto, but those functions do not let them move assets off the platform.
The policy applies to customers who have added a bank account. It does not mean every Coinbase India customer is unable to send crypto. But customers covered by the restriction may have fewer ways to access or move funds during a banking outage. Coinbase announced no exception during this disruption.
The distinction matters. Coinbase said funds were safe, but safety does not guarantee immediate access. A centralized exchange relies on banking connections for cash withdrawals. When those connections fail, customers need clear information and practical alternatives.
Coinbase’s Rupee Services
Coinbase’s May 31 India launch announcement described direct rupee deposits and withdrawals through IMPS, local INR order books and spot trading. The company said INR deposits had no deposit fees and that existing customers would receive access through a rollout.
The outage exposed a basic limitation of these services. Even when an exchange offers local-currency trading and bank transfers, its ability to pay customers can depend on a banking partner. Coinbase did not name the partner, explain the cause of the outage or say what backup route might be available if payouts fail again.
Key Questions and Answers
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What was unavailable on Coinbase India?
INR withdrawals to bank accounts. Coinbase said rupee deposits, UPI deposits and bank linking continued to work.
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When did Coinbase first report the issue?
At 3:07 a.m. PST on Nov. 9, 2025, or 4:37 p.m. in India. That was when Coinbase reported the disruption, not necessarily when the bank outage began.
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What did Coinbase say caused the withdrawal disruption?
It blamed an outage affecting its banking partner’s payouts. Coinbase did not name the bank or explain the underlying cause.
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Could customers withdraw crypto instead?
Coinbase did not announce a temporary crypto-transfer option. Its India help page says adding a bank account permanently disables crypto sends to other customers, wallets and exchanges.
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Should customers submit withdrawal requests during the outage?
No. Coinbase advised against new requests, warning that they could fail or remain pending.
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When would INR withdrawals resume?
Coinbase gave no restoration estimate in its Nov. 14 update.
Coinbase advised customers to wait rather than submit another withdrawal request. The question still hanging over the disruption was what alternative customers would have if rupee payouts, or the usual banking route, remained unavailable.
